Refund & Returns Policy
Last Updated: August 2026
1. Overview & Cancellation Rights
At clearance4u, we want you to be completely satisfied with your purchase. Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return goods within 14 days of receiving your delivery for any reason. In addition to your statutory rights, we accept eligible returns up to 30 days from the date of delivery.
To qualify for a standard return:
- Items must be unused, in the same condition received, and in their original packaging.
- Proof of purchase (such as your order number or order confirmation email) is required.
2. Condition of Returned Goods
Under UK consumer law, you are permitted to inspect items in the same manner you would in a physical store. If an item is returned showing signs of excessive handling, wear, or damage not caused by our transit, we reserve the right to make a deduction from your refund to reflect the loss in commercial value.
3. Damaged, Faulty, or Incorrect Items
Under the UK Consumer Rights Act, if an item arrives damaged, defective, or not as described:
- You are entitled to a full refund, repair, or replacement.
- We will cover standard return postage costs for faulty or incorrectly supplied items.
- Please contact us as soon as possible with your order number and clear photos of the damage or defect so we can arrange a resolution.
4. How to Return an Item
- Contact Us First: Send a message via our website contact form or directly on TikTok @pip_final_boss with your order number and the reason for the return.
- Return Instructions: We will confirm your request and provide the correct UK return postal address.
- Packaging & Postage: Package the item securely. We strongly recommend using a tracked postal service.
(Note: Unless the item is faulty or sent in error, customers are responsible for covering standard return postage costs.)
5. Refunds & Processing Times
- Once your return is received and inspected, we will confirm the status of your refund.
- Approved refunds will be sent back to your original payment method within 5 to 10 working days.
- If you have not received your refund after this timeframe, check with your bank or card provider, as processing times vary between financial institutions.
6. Exchanges
We replace items if they are damaged or defective upon arrival. If you require an exchange for the same product, please message us through the website contact form or via TikTok @pip_final_boss.
7. Need Help?
For any questions regarding an order, cancellation, or return, reach out to us via:
- Website: Our website contact form
- TikTok: Direct Message to @pip_final_boss